Information Technology Services

The Hillsdale College Information Technology Services (ITS) Department extends a warm welcome to all incoming students! Click the link below to find helpful technology information. If you have questions, please feel free to contact the ITS Department at (517) 607-2566 or helpdesk@hillsdale.edu.

Learn More About ITS Here

ITS HELPDESK CONTACT INFORMATION:

Phone: (517) 607-2566

Email: helpdesk@hillsdale.edu

Hours:

7:30 AM- 4:00 PM M-F (Summer Sessions)

7:30 AM- 5:00 PM M-F (Fall/ Spring Sessions)

Frequently

Asked
Questions

  • Go to account.hillsdale.edu and choose “change your password”.  For further assistance, call the ITS Helpdesk at 517-607-2566 Mon-Fri 8am – 4pm EST

    • Go to selfservice.hillsdale.edu and enter your username and password.
      Click on your students' name, not yours.

    • If you get the message “You do not have access to any menus on this page.”

    • Click the Sign-Out button and choose the Change Proxy User option

    • This allows you to click on yourself (labeled as You) or your child. You need to click on your child. This will allow access to their account based on the access permissions your child granted to your proxy (financial aid, bill pay information, etc.)

    • If you do not see any options after selecting your student's account, your child has not given you full access and must modify Proxy access. 

    • CFFS is under Financial information

  • https://its.hillsdale.edu/computer-specs/

  • To avoid service disruptions while traveling outside the US, please email the ITS Helpdesk (helpdesk@hillsdale.edu) with:
    •           The name of the country(s) you will be traveling to
    •           When you plan to arrive
    •           When you plan to return
    •           If you will need access to anything other than email

    **NOTE** If you believe your password will expire during your trip or over the summer, please take a moment and change it before leaving campus. This can be done by pressing CTRL + ALT + DEL on a campus Windows computer or visiting https://account.hillsdale.edu on your personal computer. This could save you from loss of connectivity and some level of frustration.

  • Students must first work with the Dean’s office or Registrar’s office for their name change.  After the name has been updated by Dean’s/Registrar, ITS can update the user name and email address. Email helpdesk@hillsdale.edu.

  • The Hillsdale Experience mobile app is available for faculty, staff and students. Download it from your phone’s app store by searching for Hillsdale Experience. Once installed, log in using your Hillsdale College username and password to access the features.

    With this app, you can easily access Self Service, Canvas, Campus dining as well as other resources.

    For any questions or concerns, please email helpdesk@hillsdale.edu. Or visit the ITS Office (Monday – Friday 7:30am – 5:00pm) located in the lower level of Moss Hall.

  • Call the ITS Helpdesk at 517-607-2566.